Return and Refund Policy
At Ritzy Repeat, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a transparent and hassle-free return policy.
Return Window
You have 30 days from the date your item was delivered to request a return.
Item Condition Required for Return
To be eligible for a return, your item must be in new condition. This means the product must be unworn, unwashed, and unused, and in its original packaging, with all original tags attached.
How to Initiate a Return
- Please email our support team at support@ritzyrepeat.shop with your Order Number and reason for the return.
- Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
| Return Method | By Mail |
|---|---|
| Return Label | Provided via email (download and print) |
| Restocking Fee | $0.00 — we do not charge restocking fees |
| Refund Time | Within 7 business days after approval |
Return Shipping Costs
- Defective or incorrect products: if the product is defective, damaged during transit, or you received the wrong item, Ritzy Repeat will cover the return shipping cost (no cost to you).
- Customer change of mind: if you ordered the wrong item, it doesn’t fit, or you changed your mind, you are responsible for the return shipping cost.
Refund Process
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and automatically applied to your original payment method within 7 business days.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund at no cost to you.
Contact Information
Shop Name: Ritzy Repeat
Phone: +1 208-232-5503
E-mail: support@ritzyrepeat.shop
Store Location: 401 N Main St, Pocatello, ID 83204, United States